Benson Ver Hage Electric

Yvonne
5 Star
Brian A came to service my Generac generator on 7/27/2021 @ 9:30 am. It was the first time and he really did a through job. He was on time, courteous, professional & pleasant. Explaining the inner working & what I should do if power goes out for more than 24 hours. Taught how to check & add oil if needed; what steps to perform first. I highly recommend this company, from the very pleasant person who made the appointment for me, to Brian A the service professional. Thank you very much. Yvonne W.
Wednesday 28th July 2021

Dave DuBois
1 Star
My wife and I have been trying to set up an appointment to get an estimate for a generator installation for over three months without success. With each follow up call (4 to date), the story remains the same. Their estimators are very busy and doing their best to get to everyone. A little disappointing for a multi-generational business. I would have appreciated their honesty if they had just let me know that they are not capable of handling their current demand. It would make the waiting more manageable.
Tuesday 1st December 2020

john atorino
5 Star
100% satisfaction from start to finish.
Thursday 12th November 2020

Boris Milman
1 Star
Our family had a very bad experience with this company, and we want everyone to be aware of it. Hopefully, this awareness will help you to save money and time. We have our generator installed 6 years ago, by another company, and all those years it was working fine. This year in springtime Generac sent us a postcard with a recall, so we called Benson Ver Hage Electric to follow with the repair required by that recall, and to perform the maintenance on the generator at the same time. After their first visit, which cost us $836, everything went down the heel - generator stopped working after the second-week test run. Of course, we couldn’t prove that it happened because of the maintenance they did even though it looked like it. Anyway, we called them multiple times, they were very busy with lots of calls from Northern NJ due to hurricane-related power losses, and after several weeks we finally got someone to come and check our generator, and informed us, that we need to replace a cylinder head, or in worse case even to replace entire cylinder...After that, it took again several weeks and several calls to schedule the next appointment to fix the generator. This one was a complete failure – instead of fixing the generator, the technician started again from reviewing the previously identified problem, and noticed that he does not have with him cylinder head, and told us that the generator would need a new engine, since they are not able to replace a cylinder, and it will roughly cost us around 2200 dollars for them to replace it. At the same time, we received a bill for the first visit – 200 dollars. When we saw that bill, we realized, that if we are dealing with such a company, we soon will be getting the second one for the second visit. And that exactly what happened in a week. After multiple calls to the Customer service and Billing department, we finally reached the owner of the company, and he graciously authorized to waive the cost for the second visit. So, we decided to call another company after we had already paid this company more than 1000 dollars, and our generator was still broken. Guess what, another company immediately sent a technician and provided us with a free estimate. It turned out there is no need to replace the entire engine. The cylinder head was obtained and replaced within one week, and it did not cost us 2200! Too bad we didn’t call that second company the first time around - we definitely would save lots of time and money. Please think twice before giving your business to Benson Ver Hage Electric company – they are far away from being professional and honest with their clients.
Saturday 24th October 2020

Lefi zzet
1 Star
Called to setup an estimate for a generator install. Receptionist took down my information and said one of the techs would get back with more information. No one has reached out after 2 weeks.
Thursday 3rd September 2020