Derringer Auto Care

Carl Hood
1 Star
I took my car to be service at this location to get a oil oil changed I dropped my car off before the shop opened there was no signage on the drop off Box that stated anything needed to be signed prior to vehicle being serviced I did leave a note inside of my car on the Dashboard that stated I needed an oil changed. My car was serviced and the receptionist who refused to give me her name (but found out by looking over previous reviews her name is Tracy)called me. She told me that my car would need to be picked up immediately as if she had called 3 times with the attitude. When I got to the location to the she had an attitude upon me walking in stating you cannot just drop your keys off and leave your car there is a paper inside of the Dropbox that needs to be signed off. As I stated earlier, there was no signage stating that anything needed to be filled out for your vehicle to be serviced. Tracy also stated that I could take my car elsewhere to be serviced. I told her that no advice was needed as I already had plans on this after her interactions were confirmed. This woman is a Prime example of a Karen, and I dislike using race but Tracy has proven time and time again she does not have a tolerance for people of color.
Friday 18th March 2022

Earth_Angel Shanté
1 Star
The customer service from their receptionist was horrible. Every time we've been to their location she is always rude to us we've done nothing but come and get our 2 vehicles serviced there. We have never had an interaction like this with the male employees both me and my husband. The Receptionist did not give her name and stated it would be on our receipt. The only name listed is W. Merciel (if you know who this is, please comment). The receptionist is the only person that answers this business phone. She is very hateful and very racist. Unfortunately we will not be bringing our cars back to this location although they do an Amazing job with our vehicles, their customer service towards the black community is atrocious! As a former member in Customer Service a Rule of thumb is not to take your anger or personal issues out on the customer and they are RIGHT until their Supervisor says otherwise
Friday 18th March 2022

David Dobbins
5 Star
Always had great service at a fair price. A+ in my book.
Sunday 27th March 2022

Maurice Johnson Sr
5 Star
Good service. Fair and honest.
Friday 27th August 2021

Taylor Kean
5 Star
Great service, great prices
Monday 14th March 2022