Eastside Automotive Inc

K P
5 Star
Very helpful! I called to inquire if they could look at my son's truck door that wasn't closing. I appreciated Lou's helpfulness in offering to bring my son's truck inside to warm it up to see if possibly the door lock was simply frozen due to the extreme weather conditions. My son is a student at CWU and I live hours away. It's stressful as a mom not being able to help your own kid. I felt Lou went above and beyond to help us out. As it turned out when my son was driving to Eastside Automotive the truck warmed up enough for the truck door to shut. If anything in the future happens while my son is in Ellensburg we will definitely be using this business.
Monday 3rd January 2022

Kibra
5 Star
Lou is very knowledgeable, and he takes the time to explain things fully.
Sunday 4th April 2021

Kyler Montgomery
1 Star
I agreed with Lou to bring my car in for a diagnostic of a weird issue it was having, I know enough to get my way around a car and fix most things, but was at a loss here. He took my car in, seemed very friendly and nice, called me a few hours later after looking at it, we had a great EIGHT minute phone call explaining some things I could try, and agreed to have me pick it up in a few minutes and show me a couple little things. I came down a short while after and was immediately told to take my keys and leave, that I wasted his time. He then said "Do you know how a business works? If I am not working I can not pay my mortgage" I replied with yes of course I will happily pay you for the work you did, I was then yelled at again saying I spent 15 minutes on the phone wasting his time, and I was to take my car and not bring it back. I offered once again to pay for his time he told me to leave once again and stormed out the back of the shop. Not really sure what happened between the friendly phone call and the ten minute drive down there, but it was like I spoke to two different people. AVOID AT ALL COST!
Tuesday 20th July 2021

Jason Irwin
5 Star
I have had years of great service from Eastside. They have been honest (unlike other mechanics in Ellensburg) and willing to go the extra mile to keep my costs low.
Tuesday 9th February 2021

M K
5 Star
Lou was super helpful and quick! Reasonable pricing, trustworthy staff
Thursday 17th December 2020