Frank's Garage

Jessica Daggett
5 Star
This morning (snowy/rainy mess) my husband was delivering a snowblower to a customer, and ended up with a flat tire. Then he broke his own tire pump, and was miles from home, the local gas station's air pump was out of service (it was one of those days). He stumbled upon Frank's Repair Service, in Gray. He asked if they could possibly fill the tire. They said absolutely filled the tire and refused any money for their trouble. Awesome service!
Wednesday 22nd December 2021

Calli D
5 Star
As a woman with a decent level of automotive savvy I'm always very aware of a mechanic's demeanor when I bring a vehicle in. I've encountered a disheartening number of scenarios where I've been treated in a blatantly condescending manner and quoted unreasonably high prices for work I didn't need. I've had a garage tell me my vehicle wasn't safe to drive home unless I had front and rear pads and rotors (for the low, low price of 875) fitted right then and there. I'd personally replaced all four assemblies less than two months prior and confirmed when I got home that it was a weak attempt to take advantage of someone they assumed was none the wiser. This has never once been the case at Frank's. They've been helpful, honest and accommodating every step of the way. They once threw a beater jeep I'd snagged on an impulse onto the lift and let me come look it over with them after an hour of diagnostic work on their part. They told me not to waste my money, as they were quoting around 2,000 to start and didn't think it was worth it. Ever hear of a garage discouraging someone from unnecessary and expensive work? I definitely hadn't. They charged me a whopping $18 despite all the time they took. I had an actual conversation with a mechanic about feeling as though I was severely undercharged. I recently called about a flat tire, they had me bring it in the same hour, patched it so quickly I didn't even have time to stare at my phone, brought the tire out, loaded it in my back seat and charged me all of $13. I could go on, but y'all get the point. The level of integrity and honesty they show is unparalleled and I'll never take any of my vehicles anywhere else as long as Frank's is open for business.
Tuesday 11th May 2021

John Grotton
1 Star
Purchased a used suv for our household, with less than 100k mikes on it. Less than 2,000 miles after purchase the transmission went. Frank's offered to cut us a "deal" on a used transmission installed... for the same price as a new transmission installed from a dealer. By far the worst car buying experience we have had. Predatory salesmen. Strongly recommend you shop elsewhere. ***update*** Upon trying to have the transmission replaced at another shop it was discovered that the vehicle had substantial structural rot, holes, and defects. We contacted Frank's (again with 0 help) and eventually had to have the BMV LE Inspection team look into the vehicle. They determined it never should have been sold in the condition it was in, and with their help have received a full refund.
Friday 3rd September 2021

Charles Coleman
5 Star
Speedy friendly service.
Friday 4th February 2022

Nicholas King-Briggs
5 Star
Great shop with great people working there. Wouldn't trust my car anywhere else.
Monday 15th February 2021