Gines Auto Service

terrell pickett
5 Star
Took my truck in to replace the starter because I had ruled out all the other minor repairs and thought the starter was bad. After diagnostics were run, they called me to share good news- that it was just my starter relay! They repaired it and had my truck back same day so I could drive it to Montana that night. A dishonest mechanic would have replaced the whole starter costing me much more money and I would’ve never known but not Gines! They proved to me why they are honest and have integrity. I will be taking my vehicles there all the time from here on out & they have a lifelong loyal customer in me.
Saturday 5th March 2022

Thomas May
1 Star
This shop is not up front or communicative about their diagnostic prices. They looked at an oil leak, windshield washer pump, and our traction control system. I made the mistake of thinking their diagnostic prices would be similar to all other shops I have been to, maybe $90-115. Not here, they charge me between $65-135 for each of the systems they looked at and our diagnostic bill was a little over $300. Which is insanely high. I cannot recommend this business. I want to reply to the owners response here: "We wish this situation could have been remedied with the options we offered you", this is not accurate. There was not a single option offered. All that was said was "Sorry, I didn't tell you up front of the costs." I appreciate the apology but no "options" were offered. I suggest you follow an actual process where the customer signs off on proposed services as your paperwork indicates. When I asked why I wasn't provided an invoice to sign off on prior to work being performed the response was "Oh, you know people are usually in a hurry". If they had laid out all the costs on an invoice I would not have signed off but rather I would have went to a different shop. I never expect services for free I understand there are costs but the shop was not up front about them. That is the issue.
Thursday 3rd March 2022

Ryan Jones
5 Star
First time customer, I was very impressed with the customer service. Got my 94' Suburban back on the road in less than 36 hours. Kept in close contact through the whole repair. It is a little out of the way for me but worth it.
Thursday 27th January 2022

Jeff Tatchio
5 Star
I have been using Gines Car Care for several years now on several of my cars. While car repairs happen and are costly I do appreciate their advice and expertise. The thing that I like most is on most of their repairs there is a 2 year warranty. Many repair places are 1-year or 12,000 miles. I have taken advantage of that feature several times. They have never given me grief about it .... they just take care of it.
Thursday 13th January 2022

Jason Nipper
5 Star
Got a oil change and emissions and new registration stickers. 1st time taking my tacoma into gines they did a fabulous job they even got rid of that squeak in my left front whenever I hit a dip in the road I guess the larry h Miller guy's still need to learn a thing or two👍👍
Friday 23rd April 2021