Harmony Electric Co., Inc.

SAM DC
1 Star
Previously 3 stars. Good solid work and employees seem very nice and knowledgeable. I would have given 5 stars but they need to be upfront about their paid to travel and pick up parts policy. I advise getting an upfront estimate for the job. I was trying to be supportive of local business and was open to paying hourly but I felt overcharged for time where no work was conducted. They charge for travel time for parts.....even if they forget and have to go back for more parts. So it’s best to get an understanding of the total job and parts, so you aren’t charged for unnecessary travel. I would use them again, but I’m going to get an estimate first. Update: Changed my rating to one star (previously 3 stars) after the false claims the owner made below and how inappropriate her response was. If they can blatantly lie on a public forum, they are capable of doing anything. See previous poor reviews. It was not a huge discount since one should only pay for work that was done. They removed one hour charge which should have never been charged in the first place. They call that a huge discount???? And I was not told that they would charge for travel from the start. The tech brought the wrong breaker switch parts and would have to go back for the right one. The first tech likely communicated the wrong equipment which is the reason the second tech had to correct this. A customer should not have to pay for that. If they would have said this, I would have gladly asked to give me an upfront estimate before approving the work. In addition, the tech did not wait an hour for me on a conference call. He waited 15 min (not one hour!!) and I told him when he called the day before that I would be on a conference call. So the tech was well aware of this. I even have security camera footage that can prove this. As you can see from my previous review, I kindly said I would use them again but request an upfront estimate, but after this very rude response, I will not. They charged me for 8 hours of work. When actual work done was 4 hours based on my own security camera. And they sent a tech one day and I never heard back from that tech. So they had to send a different tech where I spent another good part of my time to show the same stuff twice. Yes...time is not free, but when I had a very simple job I don’t expect that to take the amount of days and hours to complete. My wife waited all morning one day for the tech to show and he never did. They installed an outdoor ceiling fan and switch (which was the only time the baby nap time COULD have been an issue since the attic entrance was in the baby’s room), 20 ft of OUTSIDE conduit to a motion light on the garage apartment ( no sleeping baby issue there) and replaced three breaker switches located OUTSIDE (no sleeping baby issue again). That amount of work doesn’t take 8 hours. They provided a so called 2 hour discount while still charging me for 6 hours which is above the amount of actual hours worked. So I have been very very patient....this was even after calling a good solid week in advance to arrange the appointment. And the sleeping baby went to bed at 2pm for one hour and They said they just needed access to the attic to run wire for the ceiling fan and would not need to go in there again. So the sleeping baby was not an issue. I am so shocked by the response of this business.
Wednesday 25th August 2021

Lee Whitley
5 Star
Harmony Electric was fantastic. They completed the repairs quickly and the service tech was very professional and helpful. Plus, the costs were very reasonable. I plan on using them for all my future electrical needs.
Thursday 25th August 2022

Jeffrey Wacaser
5 Star
Honest folks doing good work. Have used them a few times and have recommended to a friend who also is quite happy with the service and cost. 5 stars for sure.
Saturday 7th January 2023

Billy Rosenberg
5 Star
Harmony Electric Co.'s technician did a thorough and professional job. He arrived on time and was courteous and efficient. We have used Harmony exclusively for electrical repairs, etc. since we moved to Houston and have been pleased and satisfied with their work.
Thursday 21st April 2022

Dianthe Sda
5 Star
Danny from Harmony Electric came to my home. He was very professional and knowledgeable. He explained the repairs to me and fixed my ceiling fan light. He was courteous and very professional. Thank you Danny for excellent customer service. I will definitely be using Harmony Electric for any future electric services.
Monday 24th May 2021