K B's Auto Lab

Carolyn Lusitana
2 Star
Less than a year ago the garage replaced my transmission, which included a warranty. I was experiencing some issues and took it back to have it checked out. I had an appointment and they kept the car a whole day and never got to it. The next day they did look at the car and I was charged for them looking at it when it should have been covered under the warranty. They said because it wasn't happening when they checked, they had to charge me. I had also asked them in that same appointment to adjust the shift cable as it was not aligning properly. They made it worse, still charged me for the work and argued with us about it when questioned. I was satisfied with the transmission work originally, but the work done since has left me frustrated, annoyed and dissatisfied. I spent a LOT of money there and feel we were not treated professionally and the warranty was not honored. I do not intend to return.
Saturday 11th September 2021

Staff System
5 Star
I had my engine light on and I just passed by this place without appointment and they took care of my car. I live 100 miles from Herrin and I did drive and came back to have the faulty part replaced. Excellent customer service. I love this place! I will be back.Thanks. 👌
Tuesday 19th October 2021

Joanne Choate
5 Star
They went WAY over and above what they had to. I can't say enough good things about them and their services.
Tuesday 29th March 2022

Robert Phillips
5 Star
Good service reasonable prices.
Friday 6th August 2021

Amber Mulkins
5 Star
Great father-son Duo always great service and always figure out what's wrong before fixing it
Tuesday 17th August 2021