Leatherman's Garage

Samantha Beach
5 Star
Had an appointment for Thursday March, 24th was suppose to drop my car off at 8am to have the oil cooler seals and gasket replaced due to oil leaking and burning on my exhaust, included a the oil change as well. I arrived super late (around lunch time) they still accepted my car and fixed it. As they was taking the turbo apart the oil return line for the turbo broke because the lines are so flimsy and brittle. TJ and his crew did a great job on my car. Paulette kept me updated on my car the whole time my car was there. My car was ready to be picked up the next day! Highly recommend leathermans for all your towing and vehicle needs
Monday 28th February 2022

William De Leon
1 Star
I don't recomend this shop. They charged me $500 and didnt fix the problem. Poor customer service.
Tuesday 1st March 2022

Anna D
1 Star
I would avoid this place by any means necessary. On 3-29-21, my husband and I were heading to Lousiville, KY, for a visit. Our car broke down on I71S after suddenly losing forward momentum but not power. The only shop open and nearby was Leatherman's Garage Carrollton, KY. So we called and had them tow the car there. They said they were pretty sure it was the transmission but wanted to check it out more thoroughly. So, we got a rental car from a nearby town and continued, leaving the car there for them to look at. Later that same day, we called, and they confirmed the transmission was bad and needed to be repaired. We went over the price options with the woman on the phone and were never given hard copy quotes, just 2 price points over the phone (~1.4k. and ~1.7k). I asked what the difference was in the pricing and was told the lower one was due to using a less expensive part and which they could get sooner. What was not disclosed at that time was that the cheaper part was also a used one and not covered by the standard 1-year warranty they had mentioned earlier. We needed to get home (a few states away), so we said to go ahead with the repair at the lower quoted price. We picked up the car on 3-31-21, and all seemed ok until 10-8-21. On 10-8-21, the car started having the same issues back home with losing forward momentum. We took it to our local mechanic, and he determined the transmission was once again bad. He said the trans is practically destroyed and badly melted; damage the mechanic said it is usually only seen on towing vehicles or heavily used snow plows. We had a second mechanic also take a look, and they came to the same conclusion. Because of this extensive damage, the repair this time would cost ~2.6k. After paying Leatherman's 1.4k just months ago for what was supposed to be a rebuild, I called on 10-12-21 to check on the warranty. Despite what they had said when we were there in March, I was told they would do nothing because the warranty is only 30 days on used parts. I was confused because they had said a year and never told us the installed part was used. They disagreed and stated that they had told us, but I informed them that nowhere on the final invoice does it say the part is used, nor does it state there is only a 30-day warranty, and reminded them that we had not been given hard copy quotes because we discussed it on the phone. The woman on the phone said they would do nothing to stand behind their work. I asked them to please provide the name of where they bought the part from, so I could try to talk to them about possible options, and the woman refused to provide it. I then asked for quotes to be emailed to me so that I could take a look retroactively, she said she would, but I have yet to receive them. I have made several calls and voicemails since 10-12-21 and have been ignored, as was the complaint I filed with the BBB. Look elsewhere if you are wanting an honest company that stands by their work and has good clarity in their communication when spending thousands of dollars with them.
Friday 5th November 2021

Laura Beach
5 Star
Awesome to work with. Did a great job.
Thursday 17th June 2021

David Finley
5 Star
Able to handle the off the wall stuff. Like a 1985 P30 Step Van.
Monday 7th June 2021