Midas

Elizabeth Isaac
4 Star
I always have a positive experience here. Personally, I believe that the most important part of a business is their customer service because without customers, they would cease to exist. In my opinion, I would say that this business agrees. I have never left feeling disrespected or like their time was more important than me. As a mom of young kids, I often go places feeling like a burden but when I am here, I never feel judged or belittled when my kids are being kids. The woman at the front desk is always so friendly and helpful. The technicians always seem to be working hard and seem to have a good attitude although I have never personally interacted with them. I have been to other places where you can hear them complaining from the back and talking bad about customers in front of other customers. If they are doing that here, I cannot tell you because they don’t do it out front. The reason I took off a star is because it does seem like I am waiting for my car longer than I expect to (two hours for an oil change and emissions test) however, I don’t mind because I am a patient person and I always schedule ahead on days that I don’t have anything going on. Also, I have no experience in the auto shop business so I can’t speak to how long anything should take. I would absolutely recommend this auto shop before any others in Groton. Thank you so much for your excellent service!
Monday 21st March 2022

Mary Caswell
5 Star
The mechanics are very reliable and make me feel very comfortable that they are taking care of me. I also love it that a woman is there and she us very knowledgeable
Thursday 10th February 2022

Sensible Auto
5 Star
Great service as always. Staff is friendly and accommodating. Techs go above and beyond.
Thursday 10th March 2022

Jack Mello
1 Star
I had recently visited the Midas in Groton to have my battery replaced. They originally charged me 39.99 for a battery test, and then charged me to replace the battery. I first would like to say that charging your customers 39.99 just for a test which should be free and then charging the rest of the battery is outright ridiculous. I feel that I was taken advantage of and will not be coming back here again! The service was quick the day I went but it didn’t hit me until I got home that day and looked at my receipt. If you have a promotion going on INFORM YOUR CUSTOMERS OR PROVIDE THE TEST FOR FREE. I spoke to Carlos from corporate who was very nice, but I will NOT be coming back here again!
Saturday 29th January 2022

Scott Coy
2 Star
Quality service when all was said and done and the price was what you could expect for quality service from a name brand place like Midas but the staff was uncoordinated and very unprofessional. What should've been a quick fix turned into 2 days of waiting for parts and then scheduling mechanics all while I wasn't called with any updates. The only information I got was when I called them. I finally got the call to come pick up my truck only for them to say they forgot to do the fuel injection service and had me sit there for another hour. I got what I paid for but I'm not planning on coming back when there's dozens of more reliable shops in the area that seem more interested in customer service interaction.
Friday 19th November 2021