Phil's Automotive

41967 Fox Farm Road, Big Bear Lake, CA 92315 (909) 878-3377

Armymom96
5 Star
We were in Big Bear for a couple of days and a huge (for my SoCal sensibilities) winter storm hit. It snowed for pretty much two days straight. I haven't driven in snow in at least 20 years. And I am short and have a mid-sized SUV. So I needed help getting my chains on. The folks at Phil's were quick, efficient and friendly and had classic rock playing in the toasty warm waiting area. Didn't overcharge, either. Definitely would recommend.
Friday 25th February 2022

Hank Dias
5 Star
Every bit of work I've had done at this shop has been perfect. John and Sandy are GREAT about making sure you don't waste money and always find the best way to get you back on the road safely. I have my classic 4x4s serviced at this shop, my daughter's car, my girlfriend's car. Everything has been done perfectly with warrantied parts. Please ignore all these reviews from flatlanders. There are only a few good shops in Big Bear, and Phil's is one of the better known shops. This means they are usually booked solid for weeks in advance, like every other shop in Big Bear. Showing up in a panic and being rude to people is not going to get you great service from anywhere. You can't expect a booked solid shop to drop everything to help you when the locals are calling weeks in advance for appointments.
Thursday 17th February 2022

Matt Thimgan
1 Star
This experience happened to my dad. He wrote a letter to the Grizzly about the situation, but it wasn’t printed. We thought this would be a better venue to let people know about how this business is conducted. He went up the mountain for a Friday to take care of some tasks before visitors arrived the next week. On the way up, he inadvertently hit one of the several rocks that had come off the mountain. It popped his tire. He got the spare on, but the tire needed to be replaced. He went to Phil's Automotive with the tire size. There was a helpful woman that went back to the back and said they have the tire and could replace it that day. All went well. On Saturday, he took the car to his regular mechanic to finalize repairs and get the car in its best working order. His regular mechanic came back and stated that they had given him the wrong size tire. This error was disturbing because driving down the mountain and the freeways could be quite dangerous under the right circumstances. For a tire place to make this mistake in their core business is unsettling. The mechanic corrected the error and made sure all the tires were in the best places for best performance. Later, he returned to Phil's to explain what happened. The service manager met with him. My dad explained what had happened. The service manager asked, “What do you want me to do about this?” My dad replied that he would like the tire he paid for. The service manager considered this request and simply stated, “No, we are not a used tire store.” He then turned and left. Despite this being their error, they would not rectify the situation. So, beware when dealing with this tire establishment. They are incompetent at their core business and when there are problems, they have no interest in correcting their mistake. Be forewarned.
Thursday 30th December 2021

Sandra Middleton
5 Star
Phil's Automotive repair was exceptional. We were visiting Big Bear Lake from out of town. They helped reprogram my car when I had to replace the battery. The inside waiting room was so clean and accommodating. Staff were friendly, helpful and explained all work completed in a way that even I could understand. My car runs great now and I was so glad they were able to work me into their very busy schedule even during a holiday week when so many people needed to get their cars prepared for holiday travel. I would recommend Phil's for all your car needs.
Tuesday 7th December 2021

Dana Warren
5 Star
Great family owned business. Most honest shop in Hemet. It's the only auto repair facility I will take my car to.
Thursday 17th March 2022